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Support

Answers to common questions, and a direct line to us for anything else.

1Frequently asked questions

What's included in Pro vs. the free plan?
Reading is free - every brief, every story, every day, plus your reading streak, your personal glossary, one AI study-tool run per day, follow up to 5 topics, paper trading, the podcast selection, the SEC filing stream and earnings calendar for companies you follow, and Sura on a daily credit allowance (5 a day, 15 on your first day). Pro adds the study tools without the daily limit, a larger monthly Sura credit allowance plus live web search and deep analysis, market alerts - a push the moment a company you follow files something that matters, and the morning it reports - company dossiers (a standing per-company dossier and event notes) and follow up to 7 companies and up to 7 topics. On the website, Pro also opens the standalone Sura page - where your conversations are listed and can be reopened - and the company page's price history and reported financials; the side panel Sura, and the SEC filing stream on every company page, stay free. See Pricing for the full comparison.
Is there a student discount?
Not for individual accounts. A club, a class, a team or a company can buy Pro for everyone on one invoice - see group plans.
How do I cancel or manage my subscription?
Where you cancel depends on where you bought. If you subscribed on the website, open your Profile and use Manage on the Plan row - that opens the billing portal, where you can cancel or update your card. If you subscribed in the iOS app, Apple handles the billing: go to Settings → your name → Subscriptions on your iPhone. We cannot cancel an Apple subscription for you. Either way, access continues to the end of the period you have paid for.
How do I delete my account or data?
Open your Profile - on the website or in the app - and choose Delete Account. This immediately and permanently removes your usage history, favorites, streak, glossary, custom market ticker list, filing-alert preferences, following list, podcast positions, Sura conversations and subscription record from our live systems; an encrypted backup may hold a copy for up to 14 days before it is overwritten, and is never used to restore a deleted account. If you have an active paid subscription, deleting your account cancels it right away (any remaining paid period is forfeited and non-refundable). No waiting period, and no email request needed. See our Privacy Policy for details.
I found a bug or want to request a feature - what do I do?
Use the contact form below and pick “Bug report” or “Feature request” as the topic - we read every submission.

2Contact us

Didn't find what you needed? Send us a message and we'll get back to you by email.